Help
Need help?
Help & Support
Clear answers to help you use CoParent Console with confidence. Search the topics below, or get in touch — we read every email.
Getting started
CoParent Console is a calm, structured place for separated or divorced parents to manage co-parenting together. You can message, share a calendar, track expenses, keep a journal, store documents and manage child profiles — all with a clear, time-stamped audit trail. It is designed for accountability, especially in high-conflict situations.
1. Sign up and create your account. 2. Add a child. 3. Invite your co-parent for that child by sending them a per-child invite link. 4. Start logging messages, schedules, expenses and notes. Every action is time-stamped — nothing can be silently edited or deleted.
The primary parent is the account holder who creates the household. They can add children, invite co-parents, manage permissions and see every child. A co-parent is invited per child — they only see the children they have been granted access to and never see anything outside that scope.
Visit the home page and tap 'Create your free account'. You'll need a name, email and password. There's no credit card required and you start on a 7-day free trial of the full feature set.
Go to Children → Add child. A name is enough to start. You can fill in date of birth, school, medical details and emergency contacts later. Each child gets their own profile and their own access list.
Open the child's profile and tap 'Invite co-parent'. A single secure invite link is generated for THAT child. Send it by email or message. Important: invites are per child, not household-wide. To share two children with the same co-parent, send the invite for each child (or pick multiple children when generating).
They create their own account and are automatically connected to ONLY the children covered by that invite. They will see those children, the messages, calendar events, expenses, journal entries and documents that relate to them — and nothing else. The primary parent sees them appear in the child's access list straight away.
User roles & permissions
The primary parent can: add and edit children, invite co-parents per child, view every child and every connected co-parent, approve or reject change requests, manage subscriptions, and use the master 'All children' view across messages, calendar, expenses, journal and documents.
A co-parent can fully participate (send messages, propose events, log expenses, write journal entries, upload documents) but ONLY for the children they have been invited to. They cannot see other children, other co-parents they aren't connected to, or the primary parent's data outside their assigned scope.
Every record (message, event, expense, journal entry, document, request) is tagged with the children it relates to. A co-parent with access to Child A only ever sees records tagged with Child A. They will never see expenses, messages or events for Child B — even by guessing IDs or filtering.
For the primary parent, 'All children' is a true master view across every child. For a co-parent, 'All children' is a master view across only the children they have been invited to — never more. Switching it on never reveals data from a child they don't have access to.
Only co-parents who share at least one child with them. They never see the primary parent's full co-parent list. The aim is to keep each co-parenting relationship private to the people it actually involves.
Yes. Open the child's profile → access list → revoke for any co-parent. They lose access to that child immediately. If they had access to other children too, those remain unchanged.
Managing children
Children → Add child. Add a name to start. You can fill in date of birth, photo colour, school, medical info, routines and emergency contacts later.
Open the child's profile and tap edit on any section (medical, school, routines, emergency contact). The primary parent can save changes directly. A co-parent's edits go through a change-request flow for the primary parent to approve.
Each child profile holds: GP and dentist contacts, allergies, medications, conditions, school name and contacts, regular routines (sleep, meals, activities) and emergency contacts. Both parents see this — it's meant to be the single source of truth.
When a co-parent edits a child field, the change is saved as a 'proposal' in the change-request queue rather than written directly. The primary parent gets a notification, reviews the old vs proposed value, and approves or rejects. Approved changes are then applied to the record. Nothing changes silently.
If you're a co-parent, your edits are queued as change requests for the primary parent to approve. You'll see a 'Pending approval' label until they're actioned. The primary parent saves directly with no approval step.
Calendar & parenting schedules
Calendar → Edit schedule. Choose an alternating-week pattern (e.g. week-on, week-off) or a custom-weekly pattern (e.g. Mon/Tue with parent A, Wed–Sun with parent B). Custody days are tinted by parent across the calendar.
Within the schedule editor you can set the time custody changes hands each day. Specific pickup/drop-off events can also be added on the calendar with notes (e.g. 'after football, 6pm at the gate').
When adding an event, choose a frequency (daily, weekly, monthly) and an end rule (no end, on a date, after N times). When editing a recurring event later you'll be asked whether the change applies to just this one, this and future, or the whole series.
Use Requests → New request, pick the child it relates to, describe the change (e.g. 'swap this Saturday') and submit. The other parent sees it in their inbox. Nothing changes on the calendar until they accept.
By default, events are shared so both parents see them. You can flip an event to private if it's only relevant to your time with the child. Shared events show on both parents' calendars; private ones never do.
Each event can have a reminder (e.g. 1 hour before, 1 day before). Reminders are delivered as push or in-app notifications based on your preferences in Settings → Notifications.
Expenses & payments
Expenses → Add expense. Enter the amount, date, category, who paid it, which child(ren) it relates to and the split. Attach a receipt image if you have one.
When adding an expense you can tag one child or several. The expense will only be visible to parents who have access to at least one of those children — and the split is shared only between parents linked to those children.
Each expense supports three split types: 50/50, custom percentages (e.g. 70/30), or fixed amounts per parent. The system computes who paid upfront and who owes what back.
For each expense: paid_by parent paid the upfront cost; the split determines each parent's share. The difference between what someone paid and what they owe becomes the outstanding balance. Settlements reduce that balance.
Open the outstanding expense → 'Record payment'. Enter the amount and date. Partial payments are supported. Once fully reimbursed, the expense is auto-marked settled and a settlement receipt is generated.
Use 'Settle up' on the Expenses page. Pick which outstanding expenses are being cleared and the amount paid. A single settlement receipt PDF is generated covering them all.
Attach a photo or PDF receipt to any expense. Expenses without a receipt show a clear 'No receipt added' label so it's obvious in audits. PDF exports include a Receipt Appendix with every receipt embedded inline so the document is court-ready on its own.
Co-parents only see expenses tagged with children they have access to. If an expense is tagged only with a child you aren't connected to, it's invisible to you by design. The 'All children' view never breaks this — it only spans your accessible children.
Requests
Requests → New request. Pick the child it relates to, choose a request type (schedule change, holiday, other), add a clear title and notes, and submit.
Every request is tagged to one or more children. The other parent will only see it if they share that child with you — same per-child rule as everywhere else.
The other parent sees the request in their Inbox with full details and timestamps. They can Accept or Decline. Both actions are written to the audit trail. Nothing changes (calendar, schedule, expense) until they accept.
Pending — awaiting a response. Accepted — both parties agree. Declined — turned down (you can submit a fresh one). Cancelled — the requester withdrew.
Your Dashboard shows a 'Requests waiting on you' card. Requests → Inbox lists them in detail. You'll also get a notification when one is created (subject to your notification preferences).
Messages
Messages → write your message and send. Messages are time-stamped and cannot be edited or deleted once sent — that's deliberate so the record is reliable.
By default you're notified when your co-parent sends a new message. You can adjust this in Settings → Notifications, or pause notifications altogether (8h, 24h, 48h, 72h, or until you turn them back on).
Open a message → Flag. Add a short reason (e.g. 'aggressive language'). Flagged messages are highlighted in the thread and listed in the Flagged messages view for easy reference. Flagging never edits or deletes the original.
From Messages → Export, generate a PDF of the conversation including timestamps, read status and any flags. This is the same record format used in the Records bundle export.
Messages are immutable on purpose. If a court, mediator or auditor ever needs to read the history, it has to be a faithful, untampered record. If you sent something by mistake, send a follow-up correction.
Documents & Journal
Documents → Upload. Choose a file, give it a name, pick the folder and the child(ren) it relates to. Set it to private (only you) or shared (visible to co-parents linked to that child).
Documents are private by default and you flip them to shared when ready. Legal documents are intentionally never auto-shared — they always start private and stay private unless you explicitly share them.
When uploading, pick one or more children to tag. The document only becomes visible to co-parents who share that child. Untagged documents are visible only to the primary parent.
Journal → New entry. Add a title, body, the child(ren) involved, and decide private or shared. Time-stamped on creation. Use it for incidents, behaviour notes, milestones — anything you'd want a calm record of.
When writing an entry, pick a recent calendar event to link to (e.g. 'handover on Saturday'). The entry then shows up on that event's detail view, making it easy to follow context across calendar and journal.
Settings → Export → Records bundle. You'll get a single PDF with messages, events, expenses, journal entries and receipts, scoped to the children you have access to. Use it for mediators, solicitors or court.
Same per-child rule applies: documents tagged with a child you don't have access to are invisible to you. The Records bundle export is also scoped this way.
Notifications
Settings → Notifications. Toggle each type (messages, requests, calendar reminders, expense updates, child profile changes) independently. Changes take effect immediately.
Settings → Notifications → Pause for 8h, 24h, 48h or 72h, or 'Until I turn it back on'. While paused, a banner reminds you. Tap Resume now to bring them back instantly.
Five categories: new messages, new or updated requests, calendar event reminders, expense updates (added/settled), and child profile change requests. Each can be turned on or off independently.
Check three things: (1) Settings → Notifications — is the type enabled? (2) Pause card — are notifications paused? (3) Your device or browser permissions — push notifications need OS-level permission. If all three are fine, contact support.
Subscription & billing
Every new account starts with a 7-day free trial of the full feature set. No credit card required to start. You'll see the days remaining on your dashboard. After it ends you can keep using the app on the free plan or upgrade.
Per parent account, not per child. One paid subscription on your account covers all the children linked to it. Co-parents you invite manage their own subscription on their own account.
After the trial, the free plan is view-only for previously created records. Adding new messages, events, expenses, journal entries or documents requires a paid plan. Co-parents can still log in and read everything you've shared with them.
Full read-and-write access to messages, calendar, expenses, journal, documents and exports — for you and the co-parents you've invited under your account.
Settings → Subscription. You'll find your current plan, renewal date, payment method and a downloadable invoice history.
Settings → Subscription → Cancel subscription. You'll keep paid access until the end of the current billing period, then drop to the free plan. Your data isn't deleted.
Account inactivity & data retention
If you're on the free plan and don't sign in or take any action (sending a message, logging an expense, etc.) for 90 days, the inactivity lifecycle starts. Paid, complimentary, admin and protected accounts are exempt.
Day 90: re-engagement email sent ('we miss you'). Day 97: final warning email if still inactive. Day 104: account is archived — you can no longer sign in normally. Day 134: if not restored within 30 days of archive, the account is permanently anonymised.
Just sign in or do anything in the app at least once every 90 days. Sending a message, viewing the calendar, adding an expense — any meaningful action resets the inactivity clock.
Your account was archived after 104 days of inactivity. Within 30 days of archive you can restore it directly from the login screen — tap 'Restore my account' and you'll be back in with all your data intact.
If you don't restore within 30 days of archive, your personal data is permanently anonymised. Records that are shared with a co-parent (e.g. messages they received) are kept but stripped of your name and email so the other side's history stays intact.
Once anonymisation has run, restoration isn't possible — your personal record no longer exists. Sign in within the 30-day archive window if you want your account back.
Privacy & data access
Co-parents only see data tagged with children they have been invited to. The primary parent sees every child and every co-parent. Mediators (if invited) only see the areas you've granted them. Operator/admin accounts of CoParent Console never see your household data — only aggregate metrics.
Co-parents only see data tagged with children they have been invited to. The primary parent sees every child and every co-parent. Mediators (if invited) only see the areas you've granted them. Operator/admin accounts of CoParent Console never see your household data — only aggregate metrics.
Only co-parents who share at least one child with them. Two co-parents who have access to different children of yours never see each other.
No — under any circumstances. This is enforced server-side and continuously checked by automated tests. The 'All children' toggle, exports, settlements, audit trails and PDFs all respect per-child access.
Calendar events default to shared. Journal entries and documents default to private and you choose when to share them. Legal documents are private by default and never auto-shared.
Open the child's profile. The access list shows every connected co-parent and their status (invited / active). The primary parent can revoke access from this screen at any time.
Troubleshooting
Check the email is right and try 'Forgot password' to reset. If you see 'Your account was archived', tap 'Restore my account' on the login screen. If you see 'permanently deleted', the account is past the restore window and can't be recovered.
If you're a co-parent: you only see children you were invited to. Ask the primary parent to send you an invite for the missing child. If you're the primary parent: check Children → did you save the profile? Check the 'All children' toggle is on.
Three checks: Settings → Notifications type is on; Pause card isn't paused; your browser/OS allows push notifications for this site. If still nothing, sign out and back in to refresh the device token.
Hard-refresh the page (Ctrl/Cmd + Shift + R). If still broken, sign out, clear the site's storage from your browser settings, and sign back in. If the issue persists, email support with a screenshot and the time it happened.
Tap the expense to see the breakdown: paid_by, split type, each parent's share, and any payments recorded. If a payment is missing, add it via 'Record payment'. If the split looks wrong, edit the expense and choose the correct split type.
Invite links are single-use and time-limited. If it's been used or has expired, generate a new one from the child's profile and re-send.
Still need a hand?
Email support@coparentconsole.com and we’ll get back to you. Helpful things to include: your account email, the device or browser you’re on, and a screenshot if you have one. We’ll never ask for your password.
